GENERAL SALES CONDITIONS
General sales conditions
CHANGES IN PRODUCTS III.
DELIVERIES & DELIVERY TIMES V.
RETURNS & REIMBURSEMENT VI.
PAYMENTS AND DELAYS VII.
USE OF ELECTRONIC DATA VIII.
General conditions of use
INTELLECTUAL PROPERTY I.
HYPERTEXT LINKS II.
RESPONSABILITIES OF THE PUBLISHER III.
ACCESS TO THE WEB SITE IV.
CHANGES IN USAGE CONDITIONS V.
RULES OF INTERNET USAGE VI.
First part: general sales conditions
Applicable from March 20 2017.
These general sale conditions are drawn up between, on the one hand, the company SIGNATURE FRISSONS (Signature Group) with funds of 2000 euros based in PARC ESPRIT 1 – RUE MICHAEL FARADAY – 18000 BOURGES, listed on the Bourges commercial and companies register under the reference number 477 892 046 00012, hereafter referred to as « SIGNATURE FRISSONS » and, on the other hand, any person making a purchase via its internet site (www.boutique.alpinecars.com) or by any other means, referred to hereafter as ‘the purchaser’. The purchaser declares himself or herself to be over 18 or to have parental authorisation and that they have the legal capacity to make a purchase on the website shop.renaultsport.com. The set of images shown on boutique.alpinecars.com is not legally binding. The images are given for information purpose only.
The customer must read carefully the CSG prior to any order (the "Order"), the CSG being available on the Website.
For any questions concerning an online purchase or in the Boutique, the Customer Relations Centre of the Boutique Alpine Cars may be contacted by email on MAIL A VENIR
Both parties agree that their relationship will be governed exclusively by these general sales conditions which are available on the website www.boutique.alpinecars.com
These conditions may be modified.
It is therefore understood that the applicable conditions are those on the website on the date of purchase.
1.1 The sale is considered to have taken place when the order is received by our services.
2.1 Our prices correspond to the rates applicable on the day of the purchase.
2.2 The prices shown on our rates and catalogues are established when they leave the warehouse. They may be altered without prior warning.
2.3 The prices are given in euros including all taxes. BOUTIQUE ALPINE CARS reserves the right to modify the prices in case of changes in the rate of VAT and in case of mistakes concerning the price, the product or the rebate.
2.4 All products commercialized on the website and shipped to a country outside the EU are exempt from the French VAT. For any delivery outside the EU, customs duties are to be paid by the customer.
Changes in products III.
3.1 The technical specifications and photos in our documentation are given for information purposes only and may be the object of change without prior warning.
3.2 The removal or modification by the suppliers of company Signature Frissons, of any articles which have been previously ordered, authorises the company to cancel the order in process except where the customer has given permission for it to be altered.
4.1 The articles are deemed to have been received and approved on departure from our warehouses
4.2 On their arrival at the place of delivery, it is the customer’s responsibility to acknowledge their condition before accepting to take possession of any article and to assume responsibility for it. We highly recommend that the customer should examine the apparent state of the articles in the presence of the transporter in order to ensure that no damage has occurred.
In case of any anomalies, (damaged packaging, products missing, damaged or broken), the customer must : - describe the condition of the package on the delivery note to justify their refusal to accept the parcel. – must require the transporter to co-sign the document –will have a delay of three calendar days to inform Signature Frissons by any means.
Deliveries & delivery times V.
5.1 Boutique Alpine Cars will deliver the articles to the customer’s address in the best possible timeframe (working days only) and in the best possible condition. Whether the customer is based in France, in the French Overseas Territories or outside France, our best services are guaranteed.
5.2 Boutique Alpine Cars do not accept any responsibility in case of loss of package by the carrier.
Returns & reimbursement VI.
6.1 In accordance with article L. 121-21 of the Consumers’ Code, our customers have a period of thirty days from the reception of the order in order to return the article Signature Frissons in its original state for an exchange or refund, with the exception of the return postage which is the responsibility of our customers. After this period, no items will be taken back, exchanged or reimbursed.
6.2 If the article is not returned in its original condition including packaging, we reserve the right to retain a minimum of 20% of the price of said article to cover costs of returning the article to its original condition, restocking or packaging.
6.3 The reimbursement takes place on condition that the EDITOR has been able to recover the Products originally delivered.
Unless otherwise agreed by the Client, the EDITOR shall make the reimbursement using the same means of payment as that used for the transaction.
Payments and delays VII.
7.1 Payment for our articles and merchandise is due at the moment of the order being placed.
7.2 Accepted means of payment are Credit Card and Paypal.
7.3 In exceptional cases of orders being placed by correspondence (letter, phone, internet…) the order will be sent after payment has been received.
7.4 Any sum paid by the buyer on order is considered to be a deposit by both parties.
7.5 The fight against fraud in terms of payments : in order to ensure that payment by its customers is secure Boutique Alpine Cars may ask for proof (relating to the identity and/or address and/or the means of payment used). Should this proof be refused or not be sent, Boutique Alpine Cars may refuse the order in question. Any delay in supplying Shop Renault Sport with the requested proof may delay the dispatch and delivery of the ordered articles.
Use of electronic data VIII.
According to the law concerning Computers and Freedom of January 6th 1978, you have a right to see and request modifications to any personal information stored which concerns you. Any client can refuse that his or her name and address should be supplied or made available to other companies or associations. To see or edit data or to refuse its communication to third parties, please contact the after-sales service via MAIL A VENIR, giving first and last names and address.
Second part: general conditions of use
The object of this document is to define the terms and conditions between, on one hand, Boutique Alpine Cars, hereafter referred to as the PUBLISHER, which makes the site available to its users, and on the other hand, the way in which the user accesses the site and uses its services. Any connection to the site is subject to these conditions. For the user, the simple access to the PUBLISHER’S site via the following URL www.boutique.alpinecars.com implies the acceptance of the following conditions.
Intellectual property I.
The general structure of the Boutique Alpine Cars website, as well as the text, graphics, images, sounds and videos which make it up, are the property of the editor or his partners. Any reproduction, even partial according to the article L.122-5 of the Intellectual Property Code, may not take place without the direct authorisation of the director of publication.
Hypertext links II.
The Boutique Alpine Cars site may contain hypertext links towards other web sites on the Internet. Clicking on these links will mean that you will leave Boutique Alpine Cars. It is possible to create a link towards the welcome page of this site without the permission of the PUBLISHER. No authorisation or request of prior information can be demanded by the publisher to any site which wishes to establish a link with the PUBLISHER’s site. Nevertheless, this site should be displayed in a new navigator window. However, the PUBLISHER reserves the right to request the deletion of any link that he or she considers not to conform to the objectives of the website www.boutique.alpinecars.com
Responsibilities of the PUBLISHER III.
The information and/or documents on this site and/or made accessible by this site come from sources which are considered to be reliable. However, this information and/or documents may contain technical inaccuracies or typographical mistakes. The PUBLISHER reserves the right to correct any such inaccuracies or mistakes as soon as this are brought to his or her knowledge. It is highly recommended to check the correctness and pertinence of the information and/or documents made available on this web site. The information and/or documents may be modified at any time. In particular, they may be updated between the time they have been downloaded and when the user consults them. The use of the information and/or documents made available on this site is under the full and only responsibility of the user, who assumes all and any consequences arising from their use, with the PUBLISHER bearing no liability and without any recourse against the latter. The PUBLISHER can under no circumstances be held responsible for damage of any nature whether this be due to the interpretation or the use of the information and/or the documents available on the site.
Access to the web site IV. :
The publisher will endeavour to allow access to the site 24 hours a day, seven days a week, except in cases of force majeure or events beyond the control of the PUBLISHER and with reserve of eventual breakdowns or maintenance outages necessary for the good running of the site and its services. As a consequence, the PUBLISHER cannot guarantee the availability of the site and/or its services, the reliability of the transmissions and the performance in terms of response or quality. No technical assistance for the users are planned, either by electronic means or by telephone. The publisher cannot be held liable should it be impossible for a user to access or use the site. Furthermore, the PUBLISHER may be forced to interrupt the site or part of the services, at any time, without prior warning, without any right to compensation. The user recognises and accepts that the PUBLISHER is not responsible for any interruptions and of any consequences that may occur for the user or any third party.
V. V. Modifications of the terms and conditions.
The PUBLISHER reserves the right to modify, at any time and without prior warning, these terms and conditions in order to adapt them according to any evolutions of the site and/ or its usage.
Rules of Internet usage VI.